Return & Refund Policy

Return and refund eligibility depends on the product condition, product type, reason for the request, and applicable law.

Return Requests

Contact us with your order information, the item involved, and the reason for the request before returning a product. Do not send merchandise back until return instructions are provided.

Condition of Returned Products

Unless a product is defective, damaged, incorrect, or otherwise covered by applicable law, returned merchandise should generally be unused and in its original condition and packaging where reasonably possible.

Hygiene and Personal-Care Products

Opened, used, or unsealed body-care, personal-care, aromatherapy, or sleep-contact products may not be eligible for return for health and hygiene reasons unless defective, damaged, incorrect, or required by law.

Refunds

Approved refunds are issued through the appropriate payment method or another agreed method after the return or claim has been reviewed. Processing times can vary by payment provider.

Damaged or Incorrect Items

Contact us promptly if a product arrives damaged or is not the item ordered. We may request photographs or additional information to verify the issue.